GQBet Casino Terms of Use

This page describes the rules that govern use of our platform and the relationship between us and our users. It explains what we expect from you, what you can expect from us, and how we handle routine account matters, promotions, payments and disputes. By registering and using your account you accept these terms, any specific promotion terms and any other policies we publish on the site.

Account responsibilities

You are responsible for maintaining the security of your account credentials and for any activity that occurs under your account. You must provide accurate, complete and up-to-date information and notify us if your details change. We may require identity and address verification before allowing deposits, play or withdrawals. If we suspect unauthorised access, duplicate accounts, third-party payments or other misuse, we may suspend, restrict or close the account and withhold funds pending investigation.

Eligibility requirements

You must be legally permitted to use our services in the jurisdiction where you live and meet the minimum age requirement. Minors, persons located in restricted territories or those excluded by a self-exclusion scheme are not permitted to open accounts or place wagers. We may perform eligibility checks at any time and refuse registration or access where eligibility cannot be confirmed.

Acceptable platform use

Use of the platform must be lawful and honest. You must not attempt to manipulate games, use automated software or bots, place wagers on behalf of others, or interfere with the operation of the site. Abuse of bonuses, fraudulent activity, chargebacks and collusion are prohibited and will result in corrective action, including account closure and forfeiture of funds where appropriate.

General bonus and promotion rules

All promotions are subject to separate terms which form part of these terms. Eligibility, wagering requirements, contribution rates, maximum bet limits, expiry and payment method exclusions will be set out in each promotion. Bonus funds are non-withdrawable until any attached conditions are met. We reserve the right to withdraw, alter or refuse a promotion where we reasonably suspect abuse or error.

Deposits and withdrawals

Payments are subject to verification and to the limits and methods available in your account. We may require proof of source of funds and additional information before processing withdrawals. Withdrawals will generally be returned to the original payment method where possible and may be subject to security checks or compliance holds. Payment provider fees may apply and processing times vary by method.

Dispute resolution

If you have a complaint please contact our support team with full details and any supporting evidence. We will acknowledge and investigate promptly and aim to resolve issues amicably. If we cannot agree a resolution, you may be advised of alternative dispute resolution options that are available to you.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via your account or the website. Continued use of the service after notification constitutes acceptance of the updated terms. We recommend you review the terms regularly and keep your contact details current.